Terms & Conditions
Last updated: 26 June 2026
1. About us
NutriScan (the “Service”) is operated by V2V Wellness (“we”, “us”, “our”). By using the Service you agree to be contracting with V2V Wellness on these terms.
2. Acceptance
By creating an account or continuing to use the Service you accept these Terms. If you do not agree, do not use the Service. You confirm you are of legal age in your jurisdiction or have authority to bind your organisation.
3. The Service
NutriScan analyses packaged food data and provides general wellness information based on user-supplied images, barcodes, or text. Outputs are generated with the help of AI models and may be inaccurate. NutriScan does not provide medical, dietetic, or professional health advice and must not be relied on for the diagnosis or treatment of any condition.
4. Acceptable use
You agree not to misuse the Service, including: any unlawful use; fraud or spam; infringing third-party intellectual property; uploading malware; probing, scanning, or scraping; circumventing technical limits; or using outputs to generate illegal content, deepfakes, hate speech, or to attempt to jailbreak the underlying AI. You are responsible for your inputs, how you use outputs, and for verifying accuracy.
5. Accounts
You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account.
6. Intellectual property
V2V Wellness retains all rights, title, and interest in the Service, including software, branding, and documentation. You are granted a limited, non-exclusive, non-transferable right to use the Service within your selected plan. You may not reverse engineer, resell, or redistribute the Service. You retain rights to content you submit and grant us a limited licence to host and process it solely to provide the Service. If you believe content infringes your rights, contact us at support@v2vwellness.com and we will review and, where appropriate, remove it; repeat infringers may be terminated.
7. Payments & subscriptions
Payments are processed securely by Stripe. Payment, billing, tax, cancellation, and refund mechanics are governed by Stripe's Buyer Terms. Subscriptions renew automatically at the end of each billing period unless cancelled.
8. Service level & warranties
The Service is provided “as is”. We do not guarantee uninterrupted or error-free performance and disclaim, to the fullest extent permitted by law, all implied warranties including merchantability and fitness for a particular purpose.
9. Liability
To the maximum extent permitted by law, our aggregate liability is capped at fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing limits liability for fraud, death, or personal injury caused by negligence where the law does not allow such limitation.
10. Suspension & termination
We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated/serious policy violations. On termination your right to use the Service ends; you may request export of your data within a reasonable window before deletion.
11. Governing law
These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts, unless local consumer law provides otherwise.
12. Contact
V2V Wellness — support@v2vwellness.com